Fleet Service Technicians provide exceptional levels of customer service to valued Bridgestone customers in performing commercial tyre servicing on vehicles, commercial trucks, utility vehicles, heavy construction equipment, and off road forestry vehicles for Bridgestone customers.  The role is based from a fleet service centre and requires travel to customer premises and fleet yards as well as road side assistance.

We are looking for a strong, reliable and friendly person who is a team player.

• Class 2 (Heavy traffic - HT) licence is required
• Hours vary up to 54 per week plus weekend work
• After hours paid calls out are rostered
• Good starting remuneration
• Fleet Service personnel are assigned a fleet service vehicle after training and trial periods which may be used to travel to and from work

Bridgestone is committed to ensuring a safe and healthy work environment. You will be required to pass a pre-employment medical and drug test.

This position is available only to New Zealand residents or those with a current New Zealand work permit or working visa.

What are the job requirements?

Fleet service

• Responsible for maintaining designated Bridgestone customer vehicle fleets, fleet service requirements and performing daily fleet service runs as assigned by store manager or service manager.
• Build a strong, customer service focused relationship with contracted customers and their fleet service customers and be available for their fleet servicing requirements
• Liaise with fleet customers who operate 24/7 on their requirements and scheduled servicing.
• Provide customer tyre fitments and servicing reports to store manager for reporting requirements to National Support Office.
• Prepare appropriate paperwork for each fleet servicing job, i.e. credits, claims, job cards.

Customer Service & Administration

• Attend to any customer and telephone enquiries providing any tyre advice and technical information to enhance product performance with a strong customer service approach.
• Promote sales of Bridgestone New Zealand Ltd products and services to all customers and contribute to building excellent customer relationships.
• Ensure job cards are completed accurately and fully with all relevant customer work and any sales servicing provided.
• Assist in the completion of all paperwork and computerised invoicing in a timely and accurate fashion.
• Ensure personal presentation and grooming are maintained to a high standard in accordance with the Bridgestone New Zealand Ltd Retail Standards Manual.
• Other relevant duties as directed by the store manager.

Health & Safety

• Ensure the workshop and all working, service bay areas and vehicles are kept clean, clutter free and tidy at all times. 
• Use down time to attend to housekeeping of the work areas and to enhance the presentation of the store.
• Use protective safety equipment provided when operating machinery and manual working tools (e.g. hoist, grinder, floor jacks, impact gun, compressor and work tools) ensuring safe working practices for yourself and your workmates.
• Understand and familiarise yourself with company Occupational Health & Safety Manuals in order to recognize what hazards are applicable to your role and working area.
• Inform immediate manager of any workplace potential hazards and any machinery or tools requiring servicing or repair.
• Exercise continuous workplace safety awareness and your obligations to work in a safe manner by learning to identify, isolate and minimize potential workplace hazards that may cause injury either to yourself, your workmates or to any customers.
• Uses down time to attend to hazard identification and awareness of already identified hazards, monthly housekeeping checks, company vehicle inspections and complete any outstanding training modules.