A Support Manager is responsible for supporting the store manager in the maximisation of sales and profit within a larger store. The Support Manager co-ordinates administrative procedures and work scheduling and supports the store manager in the sales and service areas within the store. This role is advancement from a Service Management role in that there is additional administrative responsibility.

This is a hands on position where you will learn the administration and management aspects of a store and prepare to move into a store management role in the future.

Bridgestone in committed to ensuring a safe and healthy work environment. You will be required to pass a pre-employment medical and drug test.

This position is available only to New Zealand residents or those with a current New Zealand Work Permit or Working Visa.

What are the job requirements?

• Monitor, direct, and contribute to technical work performed on site. The Support Manager should be available to assist and provide technical advice in the workshop as and when required.
• Assist staff develop and maintain strong relationships with customers and staff.
• Assist all staff development and learning of technical knowledge and experience for the execution of the sales and service process.
• Ensure all staff operate in an effective and efficient manner to maintain acceptable profit margins on products and services.
• Monitor and report on staff performance to the store manager.
• Undertake regular stock checks and assists in the control of new and used stock.
• Ensure all staff complete work following safe practices and procedures so as to ensure the safety of oneself, fellow employees, customers and site visitors.
• Ensure all company equipment, work areas and vehicles are safe, operational, well-presented and maintained to a clean and tidy standard.
• Ensure personal presentation and grooming of all staff is maintained in accordance with the Retail Standards Manual.
• Assist in the co-ordination of Health and Safety and compliance programmes.
• Resolution of issues arising from customer enquiries.
• Training and education (technical, safety etc.) of new employees.
• Acquire on an ongoing basis, the knowledge to provide customers and staff with appropriate and current technical and product advice.
• Prepare reports as required by store manager and National Support Office.
• Ensure all company and employee information is maintained accurately and treated/stored securely and confidentially.
• Complete banking, sales documentation, reconciliation and credit control functions in an accurate and timely manner (where required).
• Assume responsibility for the retail store in the absence of the store manager.
• Any other administrative or technical duties as specified by the store manager/ Area Sales Manager from time to time.