Customer Service Notice | Covid Protection Framework

As New Zealand’s most trusted tyre brand, safety has always been an essential part of our service. And we will continue to keep New Zealanders as safe as possible on and off the road. Rest assured, all Bridgestone staff will be observing strict hygiene rules as they take care of all your tyre and vehicle servicing needs.

As part of our COVID-19 Protection Framework protocols, please note the following important information:

Please Book Prior To Arrival

To ensure we can keep you and our staff safe while servicing your vehicle and allow our team to manage workflow, our preference is for bookings to be made in advance. You can book by contacting your local store:

Find Store

What to Expect On Arrival

Arrive at your chosen store five minutes before your scheduled booking time.
Face coverings are required to be worn at our premises.
On arrival, please park outside the store in the designated customer parking area and one of our team will greet you by your vehicle.
Once your identity and contact details have been confirmed, our friendly team member will ask you to place your vehicle’s key in a sanitised holder.
In selected sites, you may be guided to drive the vehicle into the workshop bay.
Once we have the key we ask that you kindly wait in the showroom, outside or leave the premises please while your vehicle is being assessed and then serviced.
Prior to commencing work, a member of the team will call you on the contact number provided on your booking to advise you of work required and associated costs for your acceptance (where applicable).
We will complete the work, ensuring safety procedures are adhered to (as outlined below).
On completion of the work we will disinfect your vehicle (as outlined below) and key, then phone you to advise your vehicle is ready to collect.
We will hand your key to you on a sanitised holder and you will be ready to go!

Payment options

You can pay by credit card and EFTPOS in-store. EFTPOS machines will be sanitised pre and post use.
For stores in Red areas - we apologise for the inconvenience but during this time we will NOT be able to accept any cash payments.
For stores in Orange areas – we can now accept cash payments.

We Are Working Hard To Protect the Safety of Customers and Staff

Strictly no person with flu like symptoms are permitted on site.
A detailed site staff and visitor contact list will be maintained - date and time of visit, first name, surname and contact number (this will be acquired on your phone or email booking and checked when you arrive).
The team will always maintain strict physical distance from customers and between teammates in accordance with the government’s recommendations.
We will limit the number of customers in our stores based on physical distancing guidelines.
Gloves (one-time disposable) will be worn by all staff working on your vehicle and/or areas such as vehicle keys, door handles (exterior and interior), steering wheels, gear sticks and the handbrake handle will be sanitised pre and post servicing your vehicle.
Strict hand washing and/or sanitising routines are in place. As a minimum team members will be completing hand washing and/or sanitising between each vehicle that is serviced.
Key contact areas within customer and staff areas will be cleaned and sanitised regularly.
EFTPOS machines will be sanitised pre and post use.